Return and Refund
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Return and Refund

Policy

We guarantee you an easy Return and Refund procedure.
We provide you the maximum rights protection.
(We promise you of our 100% effort to offer you the best service and product. We strive to offer the best shopping experience, including fast and hassle-free returns.)

Products with quality problems or not as described

We will rigorously test the quality of goods before shipment to ensure that customers receive high-quality goods.
We guarantee all of our products against quality problems within the warranty period listed below. In case there exist any quality problems, please contact us timely, we are happy to quickly resolve your problems.
within 14 days after receiving goods, we will offer the following services for you to choose after you describe your issues clearly:
A, return and full refund.
B, If a defect arises and a valid claim is received by Customer Service within the specified period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.
C, Get a partial refund and keep the item
in14-30 days within receiving goods, Find any quality problem of the product itself (Not due to improper operation, we can offer you a free alteration, exchange, repair service, or new components for replacement after negotiation.
Within 90 days,we can offer you a free repair service, you just need to bear the return shipping fee.
Within two years, you can still get a repair service, repair cost and shipping fee are on your responsibility
FAQ

I haven’t received my order. What can I do?

First,contact us in time to ensure the shipping address is correct, then track your order with the tracking number.
If you find the tracking number is invalid, it may be because the shipping company needs 3 to 7 days to update the shipping status. You may leave a message on the order details page to contact us, we will contact the shipping company in time and offer you a satisfactory solution.

The products are fine, but I changed my mind

Products with no quality-related issues can be returned within 14 days of receiving your order.
If you have a wrong purchase or you do not need it anymore, you are eligible for one free exchange or return and full refund service. You will be responsible for all shipping fees.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.

How to Raise "Return and Refund?

1. Log in to My Orders and click on the order you need help with.
2. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket.
3. We normally respond to all tickets within 1 working day.

What should I pay attention to when returning the item?

1. If you opened a dispute on NIERBO, please check your seller's address in your account to return the items to him directly.
* If the product you receive is not as described or low quality, we promise that you can return it before the specified time (mentioned above)and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree with the refund amount directly with the seller.
2. Please check the following points before shipment:
* Please pack the items well to keep them in the original condition you received them
*Please remember to write "Seller ID" "Order No" and words like return exchange or repair on the parcel, it will be easy for us to serve for you
* Please provide a photo of the shipping details (including the shipping label and a tracking number, etc )within 7 days after the seller has provided you with a return address in your NIERBO account.
Other circumstances beyond our responsibility, we are still willing to help you and give out our suggestions.
The following situations are not included:
1. An item you claim is not as described, but the seller can prove that it is.
2. Items are as described, but you no longer want them.
3. You do not have a timely delivery of your goods ,cause a loss or damage .
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